KH Business Solutions

There are two main categories of games, based on their hardware requirements. There is a category of games that require souped-up Alienware machines that are constantly upgraded, showing the user the most realistic and technically advanced graphics and sound possible. And there is the camp of games that use lower-end graphics and sound, but work on any dinosaur made in this century (and sometimes even older).

I started EverQuest in late April 1999, shortly after its release. When the Shadows of Luclin expansion was released in December 2001, it caused me and a number of my friends problems. We found that our current hardware was unable to run the new expansion without significant performance problems. This meant that we had to all either pay for upgraded hardware or quit the game. In effect, it added about $200-300 to the cost of playing the game in addition to the monthly subscription fee. Many others simply quit and went to another game.

There are many people who will gladly pay the extra hundreds to play (and sometimes keep playing) the latest graphic-intensive games. The problem is that this group of people are generally limited to younger people with sufficient discretionary income and free time. There are millions more who have families, bills and mortgages to give their time and money to. The other problem is that it is extremely expensive to develop these games, frequently approaching the cost of producing a feature film. That combination leads to lower profits and even losses for most.

The pushback on this game model is increasing, in favor of the “anything thrown from the back of a truck in the last five years” model, as described by Dana Massey (and also discussed by Richard Aihoshi). One of the reasons World of Warcraft became so popular is because a computer with any video card, motherboard, reasonably minimal memory and an old copy of XP will run it fine, even on an ancient dial-up connection.

As people lose more jobs in this economy, less of them will have an extra $100 to throw at an upgraded video card to play a game (and realistically, what other reason is there to ever upgrade a video card?). Many won’t be putting money into increasing RAM and getting faster motherboards either. I don’t see the economics working out for anyone wanting to release any new graphics-intense game without also having a very strong pre-existing consumer base.

Another angle is how the ubiquitous browsers are becoming even more ubiquitous with smartphones, netbooks and Google’s desire to use the Chrome browser as an OS. These new, cheaper netbook computers won’t be able to run any of the games that require special graphics cards, but they will play any Flash or Silverlight game. Why raise barriers to playing that may deter paying customers?

The growth and the profits are in games that anyone can easily learn and play for cheap, but have a hidden complexity that keeps them coming back for more. Take the simple game of Rock, Paper, Scissors. It is easy enough to teach to a young schoolchild in minutes, yet has international competitions (and yes, even has a unique F2P Facebook version called StripPRS). It does not require an souped-up video card to enjoy.

The future of gaming is Free-to-Play games that have low barriers to entry, including low hardware requirements, easy to learn, and no commitment/subscription, which is why they are growing like wildfires in Los Angeles.

A constant challenge with MMORPG games is the question of immersion. Immersion is a critical part of MMO games, particularly MMORPGs, leading them to use the latest graphics engines, sound engines, etc. The player wants to become part of the game world and escape the real world during their game sessions. If the user has difficulty with the interface (i.e. the key commands, mouse movements, etc. required to operate the game), game world immersion becomes very difficult or impossible, regardless of the video and sound capabilities.

The best way to achieve an interface that allows the best immersion is to make it highly customizable. Different games use different keyboard commands or mouse movements to achieve basic movements. For example, many older Asian games such as Deco Online and Dungeon Runners only allow the use of the mouse to move your character. It is not possible to use arrow-keys or WASD to move your character. American and European games generally don’t support the use of the mouse to move, favoring exclusive use of they keyboard.

In more recent times, Asian games have become more flexible. For example, Perfect World, Jade Dynasty,  and others have added basic keyboard commands to movement and other UI interaction in addition to the mouse.

Runes of Magic is a very good example of not preventing the user interaction from interfering with immersion. It allows you to use the mouse to move around while allowing you to use they keyboard for the same thing, which goes the further step that American and European games tend to go. The user can highly customize the key mappings for nearly every command to whatever the user wants. Aion: Tower of Eternity is another excellent example of a game using this idea.

This level of UI customizability lets the player use the muscle memory they have previously developed in other games without having to fumble around the keyboard and mouse in the heat of battle.

Casual players won’t want to bother with customizing their UI, so it is important to also keep in mind what other games are using for their basic commands. Most games allow both WASD and arrow-keys, for example.

Some may wonder about the additional cost associated with adding this customizability. Compared to the cost of developing the rest of a game, it is a very minor cost. The cost is in providing an interface for the player to do the customizing. The actual implementation expenses of adding customized key commands is nearly non-existent if it is planned in properly at the beginning of the project. It is simply a matter of using a variable for each key and mouse command, instead of hard-coding them.

As competition in the games industry heats up, I expect more games to follow Aion’s lead in giving players the option to highly customize their interface for the way they like to play. The game can be easily adjusted to fit the player’s style, instead of the other way around. This will lead to greater immersion and the player can better focus on the gameplay. Gameplay and the virtual worlds envelop the player when the interface used to deliver and interact with the game are “forgotten” in muscle memory and the background of the mind.

Like all industries, the MMO game industry follows the business cycle of innovation, saturation and maturation. There was a grand period from about 1997 until 2004 when new MMOs were released with consistent improvement and innovation driving the industry growth. This innovation peaked with World of Warcraft in 2004. As WoW made ever more money, many other games (too many to count) were released as essentially WoW clones with a slightly different story, marginally different graphics, and slight twists in the gameplay.

Many of these newer games did make money, but it was as a result of the growth of the MMO gaming audience, characteristic of a new industry.

This changed in 2008,  as it became obvious that the innovation saturation point has been definitively reached. Games started collapsing on themselves as they lost (or failed to reach) the required critical mass for success. The much-hyped Tabula Rasa was shutdown after a very short life. Other games like The Matrix Online and Shadowbane are also belly-up and formerly subscription-based games like Dungeons and Dragons Online are changing to a Free-to-Play revenue model.

As 2009 progresses, I expect to see a number of other shutdowns of large games along with even more smaller games.

So what is the future of online gaming?

Here is what I as the future of successful MMO games:

1. Focus on the casual gamer. Many people are completely engrossed in their games, playing many hours each day on them. But there are many times more people who would prefer to play a game for a short time when they get a chance. The potential audience is much larger when a game can be enjoyed for as little as 15-30 minutes and does not require daily play.
2. Free-to-Play. Casual gamers are not willing to pay a monthly subscription fee. Many of them may go for a month or two playing very little or without playing at all. Additionally, people are reducing their monthly expenses and game subscriptions are one of the first to go. When a game can be enjoyed for free with in-game enhancements purchased when they feel the need (or have the cash), it opens itself to a much larger audience. MMO games require a critical mass of people. People have more fun in an MMO game when it has a lot of people playing and will be more interested in purchasing from the cash shop when they are having fun. This means that even players who never pay a dime for an MMO still bring value to the game by attracting and retaining paying players.
3. Niche games with unique gameplay. Not everyone wants to play WoW. Not everyone wants to play an MMO that features characters of different races and standard classes running around a fantasy (or sci-fi) world killing beasts for loot. Many people love this type of game, but not everyone. I see games with unique gameplay coming out of this industry shake-down. After playing games for 10 years, they all start to look and act the same. It is time that different ways to play are developed.

These changes will lead to a time of new innovation and a new business cycle. It will cause a lot of new startup companies to be created, as true innovation is very rare in large established companies due to shareholder demands of consistent profits. Many of these will fail, but there will be a couple that will rise above the ranks and be able to produce free-to-play niche MMO games. Look at the Facebook and MySpace games that have come out in the last year.

I see successful MMOs being produced by companies that create a game development platform allowing them to produce many smaller games that will, together, make the companies successful (Zynga is a good example).

It will be very interesting to see and play these new games.